Return & Refund Policy
14-Day Satisfaction Guarantee
At Chinatime, we are committed to providing you with an exceptional shopping experience. That’s why we offer a robust 14-day satisfaction guarantee to ensure you are completely happy with your purchase.
Terms Of Returns
To be eligible for a return, the item must be in its original, unused condition, with all tags attached and in the original packaging. You will also need to provide the original receipt or valid proof of purchase. Any item that shows signs of wear, has been used, or is missing its original packaging or tags may not be eligible for return.
When Can You Return the Item?
Returns will only be accepted under the following circumstances:
- The item received is damaged, defective, or malfunctioning.
- The wrong item was shipped to you.
Since we provide detailed and accurate product descriptions, high-quality images, and, when applicable, product videos, we do not accept returns for other reasons. However, we understand that exceptional situations may arise, and we will review such cases on a case-by-case basis. If the item functions as described and meets the product specifications provided on our website, refunds will not be granted.
When Will Your Refund Be Credited to Your Account?
Once we receive your returned item, our team will inspect it promptly. You will be notified via email as soon as the inspection is complete, and we will inform you whether your refund has been approved or not. If approved, the refund will be processed back to your original payment method automatically. Please note that it may take your financial institution 3 to 7 business days to complete the refund process and post the funds to your account.
Who Bears Shipping Charges for Returns?
The buyer is responsible for all shipping costs associated with returning the item to us. In the event of an exchange, Chinatime will cover the shipping expenses when sending the replacement item to you.
How to Initiate Returns/Refunds?
If you wish to initiate a return or request a refund, please contact our dedicated customer support team. We are available 24 hours a day, 7 days a week to assist you. You can reach us through our online chat feature on the website, or if you are unable to connect, feel free to send us an email at [email protected].
Your satisfaction is our top priority, and we are here to ensure that any issues you may have are resolved promptly and to your satisfaction.
PayPal Payments
Contact Us First
If you encounter any problems with your purchase, we strongly encourage you to contact our customer support team before opening a dispute with PayPal. We are committed to working with you to find a satisfactory solution and avoid any unnecessary complications.
PayPal Protection
While PayPal offers purchase protection, it does not cover counterfeit items. In the unlikely event that you experience an issue with your purchase, please reach out to us first. We will do everything in our power to resolve the problem efficiently, which is the best approach for a positive outcome for both parties.
Do Not Mention Replica Items
If you purchased an item that could be considered a replica, please refrain from mentioning this when filing a dispute with PayPal. Instead, describe the item as a regular product to avoid potential complications with your claim.
We value your business and strive to provide you with the best possible service. If you have any further questions or need additional assistance regarding our return and refund policy, please do not hesitate to contact us.
